RE: Written protocols for collecting balances owed at time of appointment being made or showing up a

Hello Members:

I am putting together “best practice” protocols for collecting past due patient owed balances from a previous visit BEFORE setting up a new appointment OR at the time pt arrives at the front desk for a scheduled appointment. Also any policies for avoiding unmet deductibles and collecting and identifying anticipated co insurances etc. I realize there is no template that fits all practices. I would like to accumulate as many as possible and then share them with those who ask or need some help in this area. They can review them and make the improvements that they think will work within their organization.

I will be putting them all into a file and would be more than happy to share all that I receive with anyone who shares theirs with me, or sends me a special request via email and provides a link to their email address. Remember, whatever you send me, may be shared with others.


Gerry Malloy, Partner
Global Health Management Services, LLC
Tamaqua, PA 18252
888-610-2455
www.globalhealthmgt.com
gerrym@globalhealthmgt.com
«1

Comments

  • Hi there!
    Can I get a copy of them! Pwilson@cnyfamilycare.com

    Thanks!
    Pam

  • I would love to get a copy.

    We currently do not have that policy in place. However, after the doctor
    has seen the patient the billing then speaks with them regarding payments
    due.




    Best Regards,

    Ginger Johnson

    Director

    Elite Management and Billing Services

    Office: 818.348.7253

    Fax: 818.348.7012



  • my email address is gjohnsonapmg@gmail.com


    Best Regards,

    Ginger Johnson

    Director

    Elite Management and Billing Services

    Office: 818.348.7253

    Fax: 818.348.7012



  • Mine: s.swisher@kellumfamilymedicine.com

    Thanks!



    Sandy R. Swisher, MBA, MHA
    Practice Administrator

    Kellum Physician Partners, PA
    Phone 210.648.0152 | Fax 210.649.4170
    8920 US Hwy 87E, Ste. 3 San Antonio, TX 78263
    s.swisher@kellumfamilymedicine.com

    www.kellumfamilymedicine.com



  • Please send me a copy also! Thank you,
    Mhennigar@nemanagement.com




    Marie

  • Would love to see what others have out there, currently revamping ours.


    Renee R. Antonetti, CPC, CHCO
    Director of Revenue Cycle Management
    Certified Hipaa Compliance Officer
    Alliance Medical Group
    1625 Straits Turnpike, Suite 201
    Middlebury, CT 06762
    Phone: 203-573-9512 ext. 2346
    Fax: 203-575-5204 (please NOTE new fax #)
    rantonetti@alliancemedicalgroup.com
    [Description: Description: Description: http://www.alliancemedicalgroup.com/images/skins/default/alliance/alliance_medical_group_banner.jpg]
    PART OF PROSPECT CT MEDICAL FOUNDATION


  • Just finished revising mine would love to provide feedback.

  • I would love s copy please )

  • Getting tons of requests but not much sharing yet. Hopefully that will change over the next few days. Leaving for a much deserved vacation on Friday so nothing will get accomplished until I return on March 6th.


    Gerry Malloy, Partner
    Global Health Management Services, LLC
    Tamaqua, PA 18252
    888-610-2455
    www.globalhealthmgt.com





  • I would like to get a copy as we do not have one in place at this time.ptruedson@neurologyct.com
    Thanks!

     Pamela TruedsonPractice ManagerNeurological Specialists, PC2590 Main Street Stratford, CT 06615 www.neurologyct.com
    Tel: 203-377-5988 x 303Fax: 203-380-0531
     CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information or otherwise be protected by law. Any
    unauthorized review, use, disclosure or distribution is prohibited. If you
    are not the intended recipient, please contact the sender by reply e-mail
    and destroy all copies of the original message.


  • ​Would like it too.

    Maxine Lewis


    Maxine Lewis, CMM, CPC, CPC-I, CPMA, CCS-P


    Main: 513-771-7070
    Direct: 513-672-4363

    Fax: 513-326-7640

    200 Northland Blvd

    Cincinnati, OH 45246

    mlewis@scrogginsgrear.com

    www.scrogginsgrear.com



  • edited May 2017
    I work for a Neurologist here in Ocala, Fl and would appreciate a copy for collecting balances. Please add me to your list.

    Thank you,

    Chris Lee
    Billing Department


  • I would like to be added to the list please.

    Thanks,

    LAURIE A. WILSON, CPC, CPMA
    Billing and Coding Manager | Laurel Health Centers
    ________________________________
    LAUREL HEALTH CENTER BILLING | 101B West Avenue | Wellsboro, PA 16901
    tel (570) 723-3405 | fax (570) 724-6079 | cell (570) 439-1087
    lwilson@laurelhs.org | LaurelHC.org
  • We need to do something like this. I don't have anything to share, but I
    would like to see what you & others have implemented.

    Thank you!

    Susan

  • I have added you. I also must add I love Wellsboro. 30 years ago tried hard to relocate to that area but it did not work out. We used to do a lot of camping up there a long time ago.


    Gerry Malloy, Partner
    Global Health Management Services, LLC
    Tamaqua, PA 18252
    888-610-2455
    www.globalhealthmgt.com



  • Please add me to your list.



    Carol Barrett

    Office Solutions



  • Hi Gerry. Please add me. LuAnn



  • edited May 2017
    I would love a copy please:) Thank you! Have a great weekend everyone!

    Kristen M. Beury
    President/CEO
    Medical Resource Association, Inc.
    Telephone: 1-888-279-0232 x102
    Fax: 1-866-804-6331
    http://www.facebook.com/medmanagement
    Skype : kristenmrasrq
    Web Site: www.mrasrq.com
  • edited June 2017
    I would love a copy please:) Thank you! Have a great weekend everyone!

    Kristen M. Beury
    President/CEO
    Medical Resource Association, Inc.
    Telephone: 1-888-279-0232 x102
    Fax: 1-866-804-6331
    http://www.facebook.com/medmanagement
    Skype : kristenmrasrq
    Web Site: www.mrasrq.com
    This email is a PRIVATE communication. It is intended only for the person(s) to whom this email is addressed. If you have received this email message or any attachment in error, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error immediately by replying to this email and then deleting the original message from your system without making a copy.
    Thank you.


  • edited May 2017
    I would like a copy please

    April Ash, CPC, CPMA
    Billing Manager

    Rome Orthopaedic Center
    100 Three Rivers Drive Ne ~ Rome, Georgia 30161
    T: 706-528-9020 ~ F: 706-528-9039
    www.romeortho.com





  • wmewme
    edited May 2017
    I would also like a copy!

    Thank you,

    Andrea Swiatek
    West Michigan Eye and Laser
    1450 E Farr Rd
    Suite 1000
    Muskegon MI 49444
    Phone: 231-737-9378 Ext 205
    Fax: 231-737-1023
    email: billing.wme@gmail.com

  • If a copy is available,I would love to have one as well.

    Thanks a lot

    Best Wishes


    Piyush Kedia (PK)

    Managing Partner

    EMP Claim Solutions Inc

    Cell: 1-773-576-4051
  • Good Morning all:

    I do have a disappointing update. I sent my request for written protocols related to various collection processes out to 4 major national list serves for medical professionals. I probably received 100+ requests for a copy of the material that I promised to put together and share with anyone that was interested. I am so disappointed in the lack of “share” replies (a total of 3) and they were not really “written” protocols. I don’t think that people were reluctant to share, I honestly believe so few offices have a written protocol in place based on all the requests for a copy. Looks like I will have to create the wheel sometime in my spare time. I just did not want to recreate the wheel but it appears this wheel needs major help. So sorry this did not turn out the way so many of us had hoped for. I do have a document saved in my files of all those that requested a copy and if or when I get time to do this task, I will share it on the lists for all who wish to review it. It just will not be anytime soon.


    Gerry Malloy, Partner
    Global Health Management Services, LLC
    Tamaqua, PA 18252
    888-610-2455
    www.globalhealthmgt.com


  • Good Morning all:

    I do have a disappointing update. I sent my request for written protocols related to various collection processes out to 4 major national list serves for medical professionals. I probably received 100+ requests for a copy of the material that I promised to put together and share with anyone that was interested. I am so disappointed in the lack of “share” replies (a total of 3) and they were not really “written” protocols. I don’t think that people were reluctant to share, I honestly believe so few offices have a written protocol in place based on all the requests for a copy. Looks like I will have to create the wheel sometime in my spare time. I just did not want to recreate the wheel but it appears this wheel needs major help. So sorry this did not turn out the way so many of us had hoped for. I do have a document saved in my files of all those that requested a copy and if or when I get time to do this task, I will share it on the lists for all who wish to review it. It just will not be anytime soon.


    Gerry Malloy, Partner
    Global Health Management Services, LLC
    Tamaqua, PA 18252
    888-610-2455
    www.globalhealthmgt.com


    From: Andrea Swiatek [mailto:billing.wme@gmail.com]
    Sent: Monday, March 06, 2017 10:48 AM
    To: Multiple recipients of list PARTB-L
    Subject: Re: [partb-l] Written protocols for collecting balances owed at time of appointment being made or showing up at the front desk for a scheduled appointment

    I would also like a copy!

    Thank you,

    Andrea Swiatek
    West Michigan Eye and Laser
    1450 E Farr Rd
    Suite 1000
    Muskegon MI 49444
    Phone: 231-737-9378 Ext 205
    Fax: 231-737-1023
    email: billing.wme@gmail.com

    Notice: The information contained in this message may be privileged, confidential, and protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination,distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to this message, and then delete it from your computer

    On Mon, Mar 6, 2017 at 8:18 AM, Jeff Watson wrote:
    I am currently in budget meetings with limited access to email. Please
    contact LaTonya Hamilton at 74220 or 410-469-4220 or one of the PDI
    directors if you need immediate assistance.

    >>> April Ash 03/06/17 08:17 >>>

    I would like a copy please

    April Ash, CPC, CPMA
    Billing Manager

    Rome Orthopaedic Center
    100 Three Rivers Drive Ne ~ Rome, Georgia 30161
    T: 706-528-9020 ~ F: 706-528-9039
    www.romeortho.com





    -----Original Message-----
    From: info [mailto:Info@mrasrq.com]
    Sent: Friday, March 03, 2017 4:12 PM
    To: Multiple recipients of list PARTB-L
    Subject: RE: [partb-l] Written protocols for collecting balances owed at
    time of appointment being made or showing up at the front desk for a
    scheduled appointment

    I would love a copy please:) Thank you! Have a great weekend everyone!

    Kristen M. Beury
    President/CEO
    Medical Resource Association, Inc.
    Telephone: 1-888-279-0232 x102
    Fax: 1-866-804-6331
    http://www.facebook.com/medmanagement
    Skype : kristenmrasrq
    Web Site: www.mrasrq.com
    This email is a PRIVATE communication. It is intended only for the
    person(s) to whom this email is addressed. If you have received this
    email message or any attachment in error, please do not read, copy, or
    use it, and do not disclose it to others. Please notify the sender of
    the delivery error immediately by replying to this email and then
    deleting the original message from your system without making a copy.
    Thank you.


    -----Original Message-----
    From: l101848@aol.com [mailto:l101848@aol.com]
    Sent: Wednesday, February 22, 2017 11:16 AM
    To: Multiple recipients of list PARTB-L
    Subject: Re: [partb-l] Written protocols for collecting balances owed at
    time of appointment being made or showing up at the front desk for a
    scheduled appointment

    I work for a Neurologist here in Ocala, Fl and would appreciate a copy
    for collecting balances. Please add me to your list.

    Thank you,

    Chris Lee
    Billing Department


    -----Original Message-----
    From: Gerry Malloy
    To: Multiple recipients of list PARTB-L
    Sent: Wed, Feb 22, 2017 10:00 am
    Subject: RE: [partb-l] Written protocols for collecting balances owed at
    time of appointment being made or showing up at the front desk for a
    scheduled appointment



    Added you to my list.


    Gerry Malloy, Partner
    Global Health Management Services, LLC
    Tamaqua, PA 18252
    888-610-2455
    www.globalhealthmgt.com




    From: brufam01@gmail.com [mailto:brufam01@gmail.com]
    Sent: Tuesday, February 21, 2017 5:24 PM
    To: Multiple recipients of list PARTB-L
    Subject: Re: [partb-l] Written protocols for collecting balances owed at
    time of appointment being made or showing up at the front desk for a
    scheduled appointment



    I would love s copy please )

    Sent from my iPhone


    On Feb 21, 2017, at 3:31 PM, Marie Hennigar
    wrote:


    Please send me a copy also! Thank you,
    Mhennigar@nemanagement.com





    Marie



    From: Gerry Malloy [mailto:gerrym@globalhealthmgt.com]
    Sent: Tuesday, February 21, 2017 1:53 PM
    To: Multiple recipients of list PARTB-L
    Subject: RE:[partb-l] Written protocols for collecting balances owed at
    time of appointment being made or showing up at the front desk for a
    scheduled appointment


    Hello Members:

    I am putting together “best practice†protocols for collecting
    past due patient owed balances from a previous visit BEFORE setting up a
    new appointment OR at the time pt arrives at the front desk for a
    scheduled appointment. Also any policies for avoiding unmet deductibles
    and collecting and identifying anticipated co insurances etc. I realize
    there is no template that fits all practices. I would like to accumulate
    as many as possible and then share them with those who ask or need some
    help in this area. They can review them and make the improvements that
    they think will work wishare all that I receive with anyone who shares theirs with me, or
    sends me a special request via email and provides a link to their email
    address. Remember, whatever you send me, may be shared with others.


    Gerry Malloy, Partner
    Global Health Management Services, LLC
    Tamaqua, PA 18252
    888-610-2455
    www.globalhealthmgt.com
    gerrym@globalhealthmgt.com








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  • HI

    I would appreciate a copy Thank you in advance
    ctennant@cava.cc
  • edited May 2017
    I would as well.

    Thanks,
    Patti

  • edited June 2017
    I would as well.

    Thanks,
    Patti

  • Is there a way that you can share it with the community and create it
    together?


    Best Regards,

    Ginger Johnson

    Director

    Elite Management and Billing Services

    Office: 818.348.7253

    Fax: 818.348.7012



    *This message may contain legally confidential and privileged information,
    including protected health information and is intended only for the
    recipient (s) . Only a named recipient(s) is authorized to read,
    disseminate, distribute , copy or otherwise disclose the contents of this
    message, and further distribution of these contents may be in violation of
    federal law. If you have received this message in error, please notify the
    sender immediately by email or telephone 818-348-7253 and delete the
    message in its entirety. Thank you.*

  • Is there a way that you can share it with the community and create it
    together?


    Best Regards,

    Ginger Johnson

    Director

    Elite Management and Billing Services

    Office: 818.348.7253

    Fax: 818.348.7012



    *This message may contain legally confidential and privileged information,
    including protected health information and is intended only for the
    recipient (s) . Only a named recipient(s) is authorized to read,
    disseminate, distribute , copy or otherwise disclose the contents of this
    message, and further distribution of these contents may be in violation of
    federal law. If you have received this message in error, please notify the
    sender immediately by email or telephone 818-348-7253 and delete the
    message in its entirety. Thank you.*

  • I am resending my request from last week as we are unsure if it went
    through to the listserv.

    Here is the original message along with e-mail address:

    kristen@mrasrq.com

    Thank you,
    Kristen
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